Shipping policy

Last updated: September 21, 2026

This Shipping Policy applies to orders placed through https://jjsportsgear.com/.

Shipping Destinations

JJSportsGear currently ships within the United States and to supported U.S. territories and military addresses available at checkout.

We do not currently offer international shipping. Available shipping methods may vary depending on the destination, order contents, and carrier availability.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Order-processing time is separate from the estimated shipping time. Additional processing time may be required during holidays, promotions, periods of high order volume, inventory verification, or other unexpected circumstances.

If an order is delayed because an item is unavailable or additional information is required, we will attempt to contact you using the information provided with the order.

Shipping Rates and Estimated Delivery Times

The following shipping options are currently available for eligible U.S. orders:

Standard Shipping

  • Cost: $8 USD
  • Estimated shipping time: 7–10 business days after shipment
  • Free Standard Shipping: Available on eligible orders of $70 USD or more

The free-shipping threshold is based on the qualifying merchandise subtotal after discounts and before applicable taxes, unless otherwise shown at checkout.

Including our normal 1–3 business day processing period, Standard orders generally arrive approximately 8–13 business days after the order is placed.

Express Shipping

  • Cost: $15 USD
  • Estimated shipping time: 5–8 business days after shipment

Express Shipping provides faster carrier transit but does not eliminate the 1–3 business day processing period.

Including our normal processing period, Express orders generally arrive approximately 6–11 business days after the order is placed.

All shipping methods, rates, and estimates displayed at checkout are based on the order and destination. The information shown at checkout controls if it differs from information displayed elsewhere on the website.

Delivery Estimates

All delivery times are estimates and are not guaranteed delivery dates.

Estimated shipping times begin after an order has been processed and accepted by the carrier. Delivery may be delayed by circumstances outside our reasonable control, including:

  • Severe weather or natural disasters
  • Carrier service interruptions
  • High seasonal shipping volume
  • Transportation or labor disruptions
  • Federal holidays
  • Incorrect or incomplete shipping addresses
  • Security inspections
  • Delivery restrictions
  • Delays affecting military addresses or U.S. territories

JJSportsGear is not responsible for delays caused by carriers or events outside our reasonable control. However, we will provide reasonable assistance when tracking information is available.

Order Tracking

When tracking is available, tracking information will be sent to the email address or phone number provided at checkout after the order ships.

Tracking updates may take additional time to appear after a shipping label is created. A shipping confirmation does not necessarily mean that the carrier has already scanned or accepted the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following information before submitting an order:

  • Recipient’s full name
  • Street address
  • Apartment, suite, or unit number
  • City, state, and ZIP code
  • Telephone number
  • Email address

Contact us as soon as possible if you notice an address error. We will try to help, but we cannot guarantee that an address can be changed after an order enters processing or ships.

If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for additional shipping charges before the order is resent.

Any refund for a returned package will be handled according to our Return and Refund Policy and applicable law.

P.O. Boxes, Military Addresses, and U.S. Territories

Available shipping methods and delivery estimates for P.O. boxes, APO/FPO/DPO addresses, and U.S. territories may be limited by carrier availability.

Some shipping methods may not be available for these destinations. The rates and methods displayed at checkout will apply.

Delivery to military addresses and U.S. territories may take longer than the standard estimates shown in this policy.

Multiple Shipments

An order may be divided into multiple packages. If this happens, packages may arrive on different days and may have separate tracking numbers.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

Delayed Shipments

If tracking has not updated for an extended period or your package has not arrived within a reasonable time after the estimated delivery window, contact us at support@jjsportsgear.com.

Please provide your order number and confirm the shipping address used for the order. We will review the available tracking information and, when appropriate, contact the carrier or advise you of the next steps.

Lost Packages

If tracking indicates that a package is still in transit but appears delayed or lost, contact us so we can review the shipment.

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check the delivery area and any secure package locations.
  2. Ask household members, neighbors, or building staff.
  3. Confirm that the shipping address on your order is correct.
  4. Contact the carrier for additional delivery information.
  5. Contact JJSportsGear if the package still cannot be located.

Lost-package claims may be subject to a carrier investigation. Replacement or refund eligibility depends on the investigation, order circumstances, and applicable law.

Damaged or Incorrect Shipments

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@jjsportsgear.com or (213) 851-6058.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping package and label
  • Any other information reasonably required to review the claim

Please keep the product, packaging, and included materials until the issue is resolved. Approved claims will be handled according to our Return and Refund Policy and applicable law.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will try to accommodate your request, but changes and cancellations are not guaranteed after an order enters processing or ships.

If an order has already shipped, it must be handled according to our Return and Refund Policy.

Returns and Return Shipping

This Shipping Policy does not replace our Return and Refund Policy.

Eligible return requests must generally be submitted within 30 days after delivery. Customers are responsible for standard return shipping costs unless the product is confirmed to be damaged, defective, incorrect, or applicable law requires otherwise.

Original shipping charges are generally non-refundable unless the return results from our error or a refund is required by law.

Do not send a return to our mailing address without first contacting us and receiving return instructions.

Contact Us

For questions about shipping, delivery, or tracking, contact:

JJSportsGear
30 N Gould St
Sheridan, WY 82801
United States

Email: support@jjsportsgear.com
Phone: (213) 851-6058